Accessibility and Special Assistance
At TXK, we strive to ensure that all travelers have a smooth and comfortable experience throughout their travels. Our airport offers a range of special assistance services to accommodate passengers with disabilities or mobility challenges.
Wheelchair Requests
For those in need of a wheelchair or mobility aid, rental services are available through your airline. Be sure to contact the airline directly to reserve a wheelchair.
Assistance During Security Screening
We understand that some travelers may require extra time or assistance during the security screening process. That’s why we proudly participate in the TSA Cares program, which provides support and accommodations to individuals who may need additional assistance or understanding from TSA officers.
Additional Assistance
Our dedicated team is committed to providing personalized care and support to all passengers, ensuring that everyone can navigate our airport with confidence and ease. If you have specific needs or requests, please contact our customer service team.
Title VI Program
Title VI Complaint Procedure, Instructions and Forms
The Texarkana Regional Airport Authority (TRAA) has established, pursuant to Title VI of the Civil Rights Act of 1964, the following Complaint Procedure to be used by persons who allege a violation of Title VI. These procedures are for complaints of discrimination.
If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color, national origin, sex, religion, creed, or disability in the receipt of the Airport’s services or related benefits, you may submit a written complaint with TRAA’s Title VI Coordinator.
Title VI Complaint Instructions and Forms
- Title VI Complaint Instructions
Please download the forms to use the fillable form fields.
Time is crucial when filing a complaint with TRAA’s Title VI Coordinator. Complaint letters must be submitted within ninety (90) calendar days from the date of the discriminatory action.
Federal regulations do not require individuals to use this Complaint Procedure, but individuals may file complaints directly with the appropriate outside agency, such as the U.S. Department of Transportation or the Federal Aviation Administration (FAA).
